This week, I write about a different kind of CS than what we're used to in SaaS/AI - customer success! I dig into what the function stands for and why all founders should prioritise post-sales.
Great piece, Sameera. Curious - in early-stage SaaS, do you think founders should hire a generalist CSM early on, or wait to specialize between CS, support, and onboarding?
Great piece, Sameera. Curious - in early-stage SaaS, do you think founders should hire a generalist CSM early on, or wait to specialize between CS, support, and onboarding?